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SIPP Kiosk FAQ

Quick StartFull GuideFAQ
On this page
  • Access and sign-in
  • Orders and quotations
  • Cart
  • Branch and farmer details

On this page

  • Access and sign-in
  • Orders and quotations
  • Cart
  • Branch and farmer details

Common questions about SIPP Kiosk, the subsidised pesticide order page for farmers.

Access and sign-in

Do I need an account or a password to use the kiosk?

No. SIPP Kiosk works without signing in. You only need to pick the correct PPK branch before adding products.

Can I use the kiosk on my phone?

Yes. The kiosk layout adapts to phones, tablets, and computers. On a phone, the printout opens in a new window.

Does the kiosk need an internet connection?

Yes. Prices, product lists, and the PPK branch list are read from AgroDex, so an internet connection is required.

Orders and quotations

Does my order go straight to PPK?

No. AgroDex does not send this order to PPK. The kiosk generates a summary and quotation for you to print. Bring or show that printout to PPK for the next steps.

Does the kiosk process payment or subsidy deductions?

No. No payment is processed inside the kiosk. The quotation shows catalog prices and the overall total only. Any subsidy deduction is decided by PPK.

Why is the price in my quotation different from the counter price at PPK?

Kiosk prices come from the SIPP catalog. PPK may apply different prices, allocations, or quantities under the current subsidy programme. Confirm the final price with PPK.

Can I include products for two branches in one quotation?

No. One quotation covers one branch. If you need a quotation for another branch, press New Order and start a new order with that branch.

Can I print a quotation without farmer details?

Yes. On the review page, choose Print without farmer details. The printout then shows the product list, quantities, total price, and branch only.

Can I print the same quotation again?

The print window has a Print Again button as long as that window stays open. If the window is closed, kiosk staff with internal access can reopen the order record to print it again. Without that access, start a new order.

Cart

Why did my cart disappear after I closed the browser?

The cart is stored in the browser of the device you used. If browser data is cleared, the device changes, or you use private mode, the cart cannot be restored. Print your quotation before closing the kiosk session.

Does the New Order button delete my cart?

Yes. New Order starts a fresh order and clears the current cart. Print the quotation first.

Can I change quantities after adding products?

Yes. Use the - and + buttons on the product card in the catalog, or on the product line on the review page. Totals update immediately.

Can I remove one product from the cart?

Yes. Lower the quantity to zero with the - button, or clear the cart with New Order and start again.

Branch and farmer details

Why does the kiosk ask for the branch on the landing page and again on the review page?

The branch you choose on the landing page travels with you between kiosk pages. If you open the review page directly, the Branch field on the form has to be selected again so the quotation shows the right branch.

What if I pick the wrong branch?

Press Change on the Selected Branch card on the landing page, or pick the branch again in the Branch field on the review page before generating the summary.

Are my name and phone number stored?

Farmer details are collected only when you choose Add farmer details, and they are used to print the summary. The order record is kept in the system for audit and reprinting purposes, with personal data stored in encrypted form.

Why does the system reject my form?

Check the fields that are flagged: the farmer name is required and must not exceed 120 characters, the phone number must use a normal number format, and text fields must not contain unusual symbols. Fix those fields and press the generate button again.