Common questions about the AgroDex Account page (/account).
Profile
Where do I change my name, phone, or company name?
Open /account and use the Profile details section. Press Save profile to save.
Why can I not change my email?
The Email field is shown for reference only. It tells you which account you are signed in to. If the email needs to change, contact an AgroDex administrator.
Does the display name affect anything else?
It is the name you see in the app, and it is synced into the system records so session-based screens stay consistent with your profile.
What is the default crop for?
It is your crop preference stored with your profile, for example Padi. Leave it empty if you do not need it.
My preferred language did not switch.
The preferred language only applies after you press Save profile. Once saved, the app switches immediately. If you choose Use app default
, the app follows the current in-app language choice.
Password
How long must my password be?
At least 8 characters.
Why does the system say the new passwords do not match?
The values in New password and Confirm new password must be identical. Retype both fields carefully.
Why is my current password rejected?
The message Current password is incorrect. means the typed password does not match your account password. Retype it, or use the forgot-password option on the sign-in page.
What does "Your session is no longer fresh" mean?
Your session has been open too long to allow security changes. Sign out, sign back in, then try changing the password or managing active sessions again.
Does changing my password end sessions on other devices?
No. After changing it, check Active sessions and press Revoke all other sessions if you want old devices to stop accessing the account.
Active sessions
What are active sessions?
A list of every device currently signed in to your account, with the browser type, IP address, and the date each session started.
Why is one row marked "Current session"?
That is the device you are using now. It has no Revoke button so you cannot accidentally end your own session.
How do I revoke one device?
Press Revoke on that device's row. The session ends on that device.
How do I revoke every other device at once?
Press Revoke all other sessions. Your current session stays active.
I see a device I do not recognise. What should I do?
Revoke that session, then change your password. After changing it, revoke all other sessions again so only your device stays active.
Why can the session list not be read?
If the message Your session is no longer fresh appears, sign out and sign back in, then reopen the Account page.
Can I sign out of every device?
Signing out applies to the device you are using. For other devices, use Revoke or Revoke all other sessions.
Sign out
What is the difference between Sign out and Revoke?
Sign out ends the session on your current device. Revoke ends a session on another device listed in Active sessions.
Can I sign in again after signing out?
Yes. Open the sign-in page and use your email and password.
Delete account
How do I delete my account?
Open /account, find Data and privacy, then press Review deletion impact. If eligible, enter your current password, type DELETE, and confirm deletion of any Farms you own.
Does the deletion-impact review delete data?
No. It only shows counts of affected records.
What happens to my Farms?
Farms you own, including plots, activities, expenses, and images, are deleted with the account after your explicit confirmation. Farms owned by someone else remain; your manager access is removed. Your images and free-form notes on those Farm records are also cleared.
What happens to SIPP orders when I delete my account?
Your SIPP cart, orders, order items, and balance are deleted. Audit logs are reduced to minimum evidence without a direct link to your account.
Can I cancel account deletion?
No, once deletion processing begins. Check the preview and Farm choice carefully before confirming.
